MEASUREMENT, ANALYSIS AND IMPROVEMENT GENERAL
Operations are monitored, measured analysed and also the test carried out in compliance with IMO Resolution A761. (180) the standard requirement, conformity of services and other contractor requirements. Information obtained is used to improve the G.C.L.S Management system.
Internal quality is conducted to verify whether qualities activities and related results comply with established criteria. Audits also serve as one the means of determining the effectiveness of the quality management system. The results are submitted to management for review to identify an area of improvement. The responsibility for planning, coordination, reporting and verifying follow-up activities is vested on the QS/QC technical manager and is covered by an internal Audit procedure.
MONITORING AND MANAGEMENT OF PROCESS
In G.C.L.S Monitoring and measurement of processes are undertaken on departmental basis using set quality objectives. The managing directors ensure that this method of inspection and testing are made in accordance with the documented format or checklist. File copies of the process of inspection and testing activities are maintained.
CORRECTIVE ACTION PROCEDURE
The aim of this to ensure that the qualities of services are not left ineffective if any occurrence happens.
The procedure covers a method of investigating and ensuring that if implanted occurrences casualty, defects and damages.
The QA/QC technical manager has the overall responsibility to control unplanned occurrences that affect the qualities G.C.L.S management services; respective of all the concerned area and ensure that root of unplanned occurrences within the scope of its activities are resolved once and for all. G.C.L.S takes action whenever any of these possible non-conformities occurs. Hazardous occurrences, near misses, accident and deviation from the scheduled program, the unexpected breakdown of vessel or equipment, among others. The concerned technical manager ensures that the possible cases and also identified the most appropriate option that is commensurate to the problem is taken. The QA/QC technical manager ensures that the effectiveness of the action taken is assessed and established. The admin officer maintains the appropriate documentation where it is necessary, this is forwarded for management review.
PREVENTIVE ACTION PROCEDURE PURPOSE
The purpose of this procedure is to ensure that activities are established and taken to prevent occurrences of potential non-conformities.
The procedure covers the method of determination of long-term action to prevent recurrence of non-conforming services.
The QA/QC technical manager has the responsibility to establish the preventive measures and action taken on the ship or where to provide long term solution that can prevent the occurrence of the problem at the shore base operation. The concerned head has the responsibility of implementing preventing measures that can also prevent recurrence.
Equipments are maintained on routine basis and by the manufactures recommendation. Preventive maintenance plans are prepared as a guide to consistency in maintenance activities. Maintenace checklists are obtained in the the relevant maintenance reports. Maintenace reports are completed as per each equipment.
TRAINING PROGRAMME FOR OPERATOR/TECHNICIANS INSPECTOR
G.C.L.S provides internal/external training to our employed personnel, this is to ensure they acquire the appropriate(education) training, skills and experiences to deliver their duties effectively. These courses last between 1 to 3 weeks and certificate of competency are issued to the trained staff at the end of the training by the company. G.C.L.S also have an in-house training programme for all its personnel to enable them to perform their various duties effectively. Emphasis is laid on safety, correct use of test equipment, a method of recording test results, wearing correct protective clothing and gears on board tanker vessels carrying hazardous chemicals, gas(es) and oil. We also have safety precautions and applications of first aid treatment.
We have acquired an agency from following the manufactures;
RESOURCE MANAGEMENT PROVISION OF RESOURCES
G.C.L.S Management is committed to the provision of the adequate resource (including competent personnel, material and equipment) to ensure that all operations are capable of meeting the intent of the company’s quality policy and objectives. Identification of resources required for each process is the responsibility of management for ensuring and providing resources for the effective performance of assigned quality tasks.
In view of the type of services it offers, G.C.L.S management ensures that the competencies of personnel required for work performance are defined. We maintain job requirements for each staff, which we use for recruitment of the qualified personnel.
COMPETENCE, AWARENESS AND TRAINING
In GLOBAL COAST LIFE SAFETY jobs are assigned to Competent employees with required education, training, skill and experience. Staff competency deficiency is identified for each staff.
Training or any other appropriate action is provided for identified gaps while records are maintained for personal training education, experience, skills and knowledge acquired within the organization.
Every staff of GLOBAL COAST LIFE SAFETY is aware of the importance of their activities through appropriate means such as meeting and Communication with the respective evaluation of training programs carried out to determine its effectiveness and records of such evaluation are maintained by the Human Resource Department.
SUPERVISION AND VERIFICATION OF OPERATION TO ENSURE COMPLIANT WITH THE APPROVED OPERATIONAL PROCEDURES
The management of G.C.L.S Ltd is committed to the effective implementation of the quality management system is continual improvement in order to achieve these goals, hence;
GLOBAL COAST LIFE SAFETY LIMITED
MANAGEMENT objective of its Q.M.S to achieve clients; satisfaction. Customer-driven service and agreement are established and pursued vigorously by the managing director and management team, though;
The GLOBAL COAST LIFE SAFETY LIMITED Management ensures that its, quality policy;
PLANNING QUALITY OBJECTIVES
GLOBAL COAST LIFE SAFETY LIMITED management has ensured that quality objectives are established at both corporate and departmental level. The extent of realization of these quality objectives is reviewed during management review meetings in order to determine the levels of customers satisfaction and identify areas that require improvement.
RECORDING AND REPORTING OF INFORMATION
To ensure that records that demonstrate the effectiveness of the company’s management system are controlled.
This procedure over methods of controls relating to the G.C.L.S services.
The technical manager ensures that the requirement of this procedure is applied to (various) activities.
METHOD OF CONTROL
GLOBAL COAST LIFE SAFETY LIMITED manual management system is established and documented for the purpose of satisfying the requirement of the Safety of Live at Sea (SOLAS) standard and to reflect its quality management system practices. The manual also addresses the following:
CONTROL OF DOCUMENT
The key document that is used for an operation which impacts on the quality of our products and services within G.C.L.S are controlled including associated records of quality related activities. Control procedure is established especially for all quality related activities document required by resolution 111/9.8.1 of the international convention for the safety of life at sea standard and any other documents needed for effective operation within GLOBAL COAST LIFE SAFETY LIMITED quality management system. These controls are as detailed procedures for control of the document.
G.C.L.S established and operates an effective purchasing system, which ensures that purchased items and services conform to the specified requirement for all purchased materials for use within the system. The type and event of control on the purchased products dependent upon the importance of the materials purchased. The following requirements are established among others. Suppliers are selected based on location, cost of the item and financial status of the supplier, where known.
Criteria for assessment of supplier performance and established and applied to the selected supplier. Quotation from suppliers is established and analyzed on the basis of quality, price, past experiences, timely delivery, financial capability, e.t.c. they form part of the criteria of supplier patronage; monitoring and verification of supplies and assessment of suppliers performance are carried out periodically.
Concern superintendent reviews the requisition/ purchased documents, including LPO before releasing it to the contractor. Where items are purchased overseas, the technical superintendent passes the requisition to the overseas supplier. Purchased goods from overseas are inspected and received by the concerned technical manager.non-conforming items are returned to the supplier when discovered, as all specifications must be compiled with.
VERIFICATION OF PURCHASED PRODUCT
Detailed of verification of (purchased) materials are indicated on the requisition order to the contractors. All purchased items are subjected to the receiving inspection by concerned persons or user departments. Only confirmed items are received. Accompany documents are stamped and endorsed. Non-confirmed purchased items are returned, against the supplier. On some occasions, purchases are made directly from the open market for which made directly from the open market for LPO may not be raised, in case of emergency.
JOB PREPARATION QUALITY MANAGEMENT SYSTEM PLANNING
G.C.L.S carries out plans to meet the requirement as identified in a set quality objective. The management is charged with the responsibility of planning for the organization and to ensure its effective operations. This ensures that any change to the system is captured and its effect evaluated so that it does not have any negative effect on the established quality management system.
RESPONSIBILITY, AUTHORITY AND COMMUNICATION RESPONSIBILITY AND AUTHORITY
In G.C.L.S the responsibility, authority and the inter-relationship of personnel who manages, performs and verifies work affecting qualities are defined and documented.
The technical manager is the G.C.L.S management representative. He reports directly to the managing director on issues relating to the managing director on issues relating to the company QSM as a member of management, his duty to ensure among other that, G.C.L.S quality management system is established, implemented and maintained in accordance with the requirement of IMO resolution A761 (18) monthly of the quality management system.
Internal communication medium includes among others memos, meetings and telephone. The managing director ensures that the medium of communication on issues relating to the quality management system is effective.
CONTROL OF DOCUMENT PROCEDURES
The essence of controlling these documents is to make sure that vital documents are available where they are needed to perform quality related activities.
The procedure applied to the method of controlling documents and required by QSM of GLOBAL COAST LIFE SAFETY LIMITED.
The QA/QC technical manager has the overall responsibility to control unplanned occurrences that affect the quality of G.L.C.S Ltd services.
Non-conformity products are identified at the appropriate services tags and action taken to eliminate the non-conformity involving accidents and hazardous in occurrences to the technical manager.
The head of the operations ensures that immediate action is taken to correct the anomaly.
The QA/QC technical manager reports all non-conformity with particular attention to those that violated the specific rules/ regulations. Records of the nature of non-conformity are maintained including subsequent action correctively taken. All corrected non-conformation services are again verified to ensure conformity to specified management equipped by the head of the department handling the job. When non-conformity product is detected at the client’s premises after delivery, this is treated as clients compliant.